Windows Server 2008 R2 Datacenter mak 500 user
Windows Server 2008 R2 Datacenter mak 500 user Original price was: Rs36,900.00.Current price is: Rs8,200.00.
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Service Level Agreements | SupportCandy

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Service Level Agreements (SLA)

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

Original price was: Rs6,478.00.Current price is: Rs410.00. for 1 year

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Last Update Date: January 23, 2024

Description

Service Level Agreements (SLA)

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

Service Level Agreements | SupportCandy

In customer support service, SLAs (Service Level Agreements) are time-based deadlines that you promise customers to respond to and resolve different tickets.

This add-on calculates and automatically shows the SLA time by using pre-set SLA policies so that you can keep the promises.

What is SLA Policy?

SLA policy is a set of conditions and time which, when applied, the time set in the policy is used as the SLA time of the ticket.

How does it work?

  • The administrator sets different SLA policies for different types of situations. For example, the first response to high priority ticket should be given within 4 hours.
  • Whenever modifications are made to the ticket, all SLA policies are checked, and the closest possible policy is applied from matched policies.
  • You can set ticket notifications for the “Out of SLA” event so that email notifications will be sent to recipients if the deadline is missed.

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3.0.6

Current Version

5.6

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7.4

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Windows Server 2008 R2 Datacenter mak 500 user

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