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Easy Digital Downloads
The integration of Easy Digital Downloads with Support Candy Plugin helps in to allow your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.
This add-on will integrate the Easy Digital Downloads plugin into SupportCandy. Your customers (ticket creators) can select a product or order while creating a ticket, and agents can see the customer’s order details within the ticket.
How it works
- Two new custom field types EDD Product and EDD order, are added so that you can create custom fields of these types.
- You can add custom fields, Product and Order, into the ticket form.
- Customers will see the “Get Help” button on the purchase history page. This button will redirect to the Support page and auto-select the order in the ticket form.
- Agents can view the order history, total spent, etc., information within the ticket.
- Orders details can be accessed within the ticket itself by the agents.
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