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WooCommerce
Through linking WooCommerce with Support Candy plugin it allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.
This add-on will integrate the WooCommerce plugin into SupportCandy. Your customers (ticket creators) can select a product or order while creating a ticket, and agents can see the customer’s order details within the ticket.
How does it work?
- Two custom field types, WOO Order and WOO Product, are added so that you can create custom fields of these types.
- You can add these custom fields to the ticket form.
- Customers can select the product or order in the ticket form for which they are seeking help.
- Also, a “Help” button is added to the order list in front of each order, which will pre-select the order in the ticket form after redirection.
- Likewise, the product page also has a “Help” button which will pre-select the product in the ticket form after redirection.
- You can enable the support tab on the WooCommerce dashboard so that customers can see their support tickets on the same page.
- The shop manager/Administrator can create a ticket within the order from the backend.
- Agents can view the order history, total spent, etc., information within the ticket.
- Order details can be accessed within the ticket by the agents.
- WooCommerce subscription details can be accessed within the ticket by the agents.
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