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Usergroup Add-On | SupportCandy

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Usergroup Add-On | SupportCandy
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Usergroups (Company)

If you deal with a company or organization and tickets are created by employees of that organization, you need to identify from which company or group this ticket has been made. This add-on allows you to create a group of users and functionalities around it.

Original price was: Rs6,478.00.Current price is: Rs410.00. for 1 year

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Last Update Date: January 21, 2024
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Description

Usergroups (Company)

You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.

Documentation
Changelog
Usergroup Add-On | SupportCandy

If you deal with a company or organization and tickets are created by employees of that organization, you need to identify from which company or group this ticket has been made. This add-on allows you to create a group of users and functionalities around it.

How does it work?

  • You need to set up usergroups with members and supervisors.
  • Supervisors can manage tickets created by the group members.
  • Members, if allowed, can decide to create private tickets or which usergroup the ticket is being created for.
  • Agents, if allowed, can modify the usergroup of the ticket.
  • You can create custom fields for usergroups to store more information like phone numbers, addresses, websites, etc.
  • Finally, you can show usergroups in the ticket list and filter the tickets using usergroups.

3.1.0

Current Version

5.6

Minimum WordPress Version

7.4

Minimum PHP Version

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