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Granting a high level of attention to your customers by offering a secure refund system will keep them faithful to your store for good
Did you know people read refund policies before buying any product?
If the website grants a refund for the product due to reasonable causes such as malfunctions, glitches, and such, buyers will be increasingly determined to complete their orders.
They will feel reassured.
And that’s great since that tremendously increases the conversion rate.
But do you know what happens if we offer a complex process to get refunds? Users will lose trust in your company and will most likely look somewhere else for their future purchases.
WooCommerce’s basic refund system is not very easy to deal with, and the communication between buyers and sellers is not directly implemented, which might be an increasing problem for your customers and might make your services seem unprofessional.
And you know what an annoyed customer seeking a refund can do? They might spread bad reviews and lower your company’s reputation on the internet, which would highly affect your business, and this is why we created something sensationally effective to avoid this scenario!
This is why YITH Advanced Refund System for WooCommerce exists, a plugin that makes refund requests accessible and easily manageable both from the administrator’s and the customer’s side.
After installing it, you don’t want to live without it. The customers’ trust in your store will rise skywards after they see it in action, and they will keep coming back to you, feeling safe.
Take a look at each feature we offer, and enjoy the show!
- Version: 1.33.0
- Released: 2024-01-16
- Minimum PHP version: 7.0
- Requires: WordPress 6.2 and WooCommerce 8.3
- Compatible up to: WordPress 6.4.x and WooCommerce 8.5.x
- WPML compatible: YES
- Translation ready: YES
- Languages 100% guaranteed by YITH: English, Italian, Spanish
- Languages provided by users: Dutch (92%), French (92%), Greek (92%), Polish (100%), Romanian (100%)
- Support for: YITH Proteo theme. All YITH plugins.
- Supported page builders: Elementor
WITH YITH ADVANCED REFUND SYSTEM YOU CAN:
Allow refund requests for the whole order or single products
Choose the best solution for your customers
Set a limit on the number of days within which customers can ask for a refund
No request can be submitted beyond that limit
Accept the refund request automatically
Or let the administrator manage it manually
Choose how to pay the refunds
Manually or automatically, through the payment gateway previously used
Pay the total amount requested by the customer
Or insert the amount manually
Select the product quantity to refund
You can decide to refund the order partially
Offer coupons as an alternative to refunds
You can set an optional expiration date on the validity of the coupon
Re-stock the product automatically
After granting the refund
Check the order total
Allow refund requests only if the amount exceeds the configured threshold
Manage all requests from the related section
The icon shown on the orders allows spotting quickly those including a refund request
Reject the refund request with one click
User will receive a notification email
Let users explain the reasons for their refund requests
By sending a message and a file to provide detailed information
Configure ad hoc refunds for the single product
Set specific refund rules for simple products and single product variations
Notify users when the product can’t be refunded
Showing a custom message on the product page
Exchange messages with the user
You can refer to the complete message history of each refund request
Take advantage of an automatic email system
Administrator and user will be informed about the current status of refund requests
Take advantage of the WPML compatibility
You are free to easily translate the plugin with the powerful WPML tool
Plugin features
- Enable refund request for the whole order
- Enable refunds for taxes
- Send asynchronous messages to user to ask for information about the refund request
- Reject refund request by sending an automatic notification email to the user
- Pay refund manually or through the payment gateway used to place the order
- Choose whether to pay the total amount requested by the user or insert a different amount
- If multiple quantities, you can choose the number of products to refund
- Set the request status as on-hold or processing
- Prevent refund requests if the number of days from the purchase date exceeds the specified value
- The administrator receives an email when:
- user submits a refund request
- user sends a message from “My Account” page
- User receives an email when:
- submitting a refund request
- the request status turns into “processing” or “on hold”
- administrator accepts or rejects the request
- administrator sends a message from the site backend
- Enable refund request for the whole order or single products
- Add refunded products to the stock
- Allow refund requests only if the order exceeds the specified threshold
- Show a custom message on all not refundable products
- Refund the order automatically soon after receiving user’s request (feature not available for physical products)
- Offer a coupon as an alternative to the refund
- Set an expiration date for the coupon
- Use options generally or specifically for each product (as well as for single variation)
- Each message can include an attached file (you can set the maximum allowed size)
- User receives an email when administrator offers a coupon as an alternative to the refund
Plugin integrations
All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.
We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.
You can use this plugin with*:
YITH Customize My Account Page allows you to customize the My Account and show the information you want to, with the style and order you prefer.
The integration with YITH Advanced Refund System allows integrating the page with YITH Refunds requests in your customers’ My Account and show it as one of the endpoints automatically, so making sure it fits the style of the My Account Page and it can be easily moved thanks to the drag and drop option of this plugin.
* All the plugins listed in this section are not included in YITH Advanced Refund System for WooCommerce. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.
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