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YITH WooCommerce Questions and Answers
- You will increase your sales and reduce the number of abandoned carts by clearing those doubts that can interfere with the purchasing process directly from product pages.
- You will reduce return and refund requests by giving further information about the product and offering your users a clear overview.
- You will have an analysis tool related to questions your users ask more frequently or features they mainly search for on every product and information that need to be highlighted.
- You will be able to encourage your users to take an active part in your e-commerce and to personally reply to questions related to products they have previously purchased (like on Amazon).
- With a well-structured Q&A section, you will improve user- experience and reduce customer care work.
Answer to your customers’ doubts and persuade them to purchase once and for all
Users that purchase online always hesitate when they buy a product that they cannot see nor touch.
Put yourself in your potential customers’ shoes: everything they know about the product is represented by an image and a few descriptive lines, they are not able to verify personally the details, or to ask for further information to a salesperson as it would be in a real shop. How many questions would they ask before clicking on the purchasing button, and how frustrated are they purchasing blindly!
The more your customers’ need to get further details on your products is satisfied, the more the conversions of your e-commerce will be. YITH WooCommerce Questions And Answers lets you give a positive answer to all doubts that may prevent your customers to purchase products: you can use the plugin to create an FAQ section in every product detail page, and add independently the most frequent questions and answers.
In the same way, your customers will be able to write their questions easily and quickly, and wait for you — or maybe a customer that has already purchased that particular product — to give them all the information they need. Thanks to YITH WooCommerce Questions And Answers, you will be free to establish a direct line with your potential customers, and reassure them toward the purchase: a true marketing tool that your shop cannot miss.
- Version: 1.33.0
- Released: 2024-01-10
- Minimum PHP version: 7.0
- Requires: WordPress 6.2 and WooCommerce 8.3
- Compatible up to: WordPress 6.4.x and WooCommerce 8.5.x
- Supported multilanguage plugins: WPML, Loco Translate
- Translation ready: YES
- Languages 100% guaranteed by YITH: Italian, Spanish
- Languages provided by users: Dutch (99%)
- Support for: YITH Proteo theme. All YITH plugins.
- Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
- Supported page builders: Elementor
- GDPR Compliant: Yes
WITH YITH QUESTIONS AND ANSWERS YOU CAN:
Set how many answers you want to display
Thanks to a controlled paging to keep your product page layout stable.
Take advantage of a voting system
In this way, users will highlight the most useful questions and answers
Activate an email notification process
You can receive a notification email for each new question about your products, in addition to notify the users that have previously written a question for that particular product
Hide inappropriate answers automatically
Your users will be free to identify all those out of place messages as “inappropriate content“
Protect the privacy of your users
With the anonymous mode, you will hide the name of whoever writes questions or answers
Encourage users to answer
To obtain a direct opinion of the people who have already purchased a product, you can send them an email asking to answer to a new question
Protect your site from annoying contents
Using Google’s captcha system, the No CAPTCHA reCAPTCHA.
Set questions and answers in product page
Choosing to show them right inside the specific tab or in any other spot of the page using the specific shortcode
Avoid spam on product pages
Questions and answers will be published only after administrator approval
Enable unlogged users to insert questions and answers
Name and email address are mandatory in order to send the content
Create a FAQ system
Questions and answers will be shown to users, but only administrator is be able to insert contents
Take advantage of the WPML compatibility
You are free to easily translate the plugin with the powerful WPML tool
Features
- Set the number of answers to show for each question
- Notify the admin via email as soon as a new question or answer is added to the product
- Notify users as soon as an answer is added to a question posed by them
- Give users the possibility to vote questions and answers
- Let users report abuses
- Show only a preview instead of the complete answer
- Incognito mode for both questions and answers: the name of the author can be hidden
- Send an email to all users that have purchased a specific product each time a new question is added to it
- FAQ Mode: questions and answers are shown to users without the possibility of insertion
- No CAPTCHA reCAPTCHA
- Possibility to show questions and answers right inside the specific tab or in any other spot of the page through the use of the specific shortcode
- Publish questions and/or answers only after administrator approval
- Unlogged users can insert questions and/or answers only after entering the name and email address in insertion form
- Override the generated email templates from your theme New
Plugin integrations
All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.
We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.
You can use this plugin with*:
YITH WooCommerce Email Templates allows customizing the layout of emails sent through your WooCommerce-based shop.
If you use the two plugins you will be able to customize the style of the emails that are automatically sent through the YITH Questions and Answers plugin.
* All the plugins listed in this section are not included in YITH WooCommerce Questions and Answers. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.
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